Description
COURSE OBJECTIVES
Cultural Orientation
- Cross-cultural communication
- Practical application of techniques to succeed in today’s fast-paced, technical environments
- Varied perceptions of business etiquette in different countries and their impact when working in the United States
- Negotiating techniques with other countries
COURSE OUTLINE
Cultural Orientation
- Communication Styles for Multinational Environments
- Managing Perceptions
- Cognitive Styles of Processing Information
- Communicating with Difficult People
- Lack of Communication: Consequences for Time Lines
- Too Much Communication: Meetings
Negotiating
- Basic Negotiating Techniques
- Understand the Players
- Sweeten the Deal!
- Reminders for Negotiating/Communicating with:
- Americans
- Arabs
- Asians
- Europeans
- Indians
- Analyzing Other Styles
- Turning a Lose/Lose into a Win/Win
- Pressure Points: What to Do
- Conflict Management
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